Shipping Policy

At Cards for Alma, every order is carefully packaged and prepared to help ensure it arrives safely. As each deck is a handmade commission, we take great care in protecting your artwork throughout the shipping process.

Shipping Costs

Shipping costs are the responsibility of the client unless otherwise agreed upon in writing by both the client and the artist.

From time to time, Cards for Alma may offer complimentary or discounted shipping at the artist's discretion. Any shipping discounts will be confirmed before your order is finalized.

Shipping Methods

Shipping methods are selected based on the agreed production timeline, destination, and any shipping upgrades purchased by the client.

Shipping may include, but is not limited to:

• Standard shipping
• Expedited shipping
• Express shipping
• Overnight shipping

The selected shipping service will be communicated when your order is prepared for dispatch.

Tracking

Depending on the shipping service selected, clients may have the option to purchase tracking for their order.

Tracking allows you to monitor your package throughout its journey and confirm delivery.

If tracking is offered and you choose to decline it, Cards for Alma cannot provide shipping updates beyond confirmation that your package has been dispatched.

Shipping Insurance

Cards for Alma purchases shipping insurance for every package whenever available through the selected shipping carrier.

If your package is lost or damaged during transit, please contact us as soon as possible. We will work with you to determine the appropriate next steps, including submitting any necessary shipping insurance claims.

Where shipping insurance applies and the loss or damage is confirmed by the carrier or insurer, Cards for Alma will recreate your commissioned order at no additional cost to you.

Shipping Damage

If your package arrives visibly damaged, please:

• Photograph the unopened package before opening it.
• Photograph any damaged contents immediately after opening.
• Contact Cards for Alma as soon as possible, preferably within 7 days of delivery.

These photographs help us process shipping insurance claims and determine the most appropriate resolution.

Delivery Delays

Once an order has been shipped, delivery times are determined by the shipping carrier.

Cards for Alma is not responsible for delays caused by:

• Weather events
• Customs processing
• Postal service disruptions
• Carrier delays
• Incorrect shipping addresses provided by the client
• Other circumstances beyond the artist's reasonable control

Estimated delivery dates provided by shipping carriers are estimates only and cannot be guaranteed unless expressly stated by the carrier.

Incorrect Shipping Information

Clients are responsible for providing a complete and accurate shipping address.

Cards for Alma is not responsible for orders delayed, lost, or returned due to incorrect or incomplete shipping information supplied by the client.

If an order is returned because of an incorrect address, additional shipping charges may apply before the order can be resent.

Major Shipping Issues

If your package appears to be lost, significantly delayed, or arrives damaged, please contact Cards for Alma as soon as possible.

We are committed to working with our clients to resolve shipping issues fairly and will assist with communication with the shipping carrier and any applicable insurance claims whenever possible.